Secure Payments

 

Charmeuse choose to use PayPal (see http://www.paypal.com.au/) to process ONline orders because of the ease-of-use, safety and convenience.

What is PayPal ?
PayPal is a global online payment system. PayPal is a secure way to send and receive money online with or without entering a credit card number. You do not need a PayPal account to use PayPal.

Why should I use PayPal ?
PayPal lets anyone with an e-mail address securely send online payments without a credit card. Personal accounts are free.

Is PayPal secure ?
Yes. PayPal uses SSL technology to keep your information safe. The recipient (Charmeuse) does not see your credit card or bank account number.

What information is exchanged between Charmeuse and PayPal ?
Your privacy is very important to us. We only share with PayPal the minimum information necessary to process and ship your order. View our privacy policy

Does it cost money to sign up for PayPal ?
No. Opening a PayPal account is free. Personal accounts can send and receive money for free.

If I already have a PayPal account, do I have to sign up again to use it at Charmeuse ?
No, there's no need to register again. When you check out, choose Check Out with PayPal. You'll be taken to the PayPal login page. Log in as usual, then you'll be returned to Charmeuse to finish checking out.

What information is required to open a personal PayPal account ?
To open a personal PayPal account, you must provide your name, address, phone number and e-mail address. To make payments using PayPal, you must provide a credit card or debit card number or bank account information. PayPal accepts VISA, MasterCard, Discover and American Express and Diners Club cards with the MasterCard logo for this purpose.

If I choose to pay for this order through PayPal, will I have to pay for all future transactions that way ?
No, you have the option of choosing PayPal or another payment method for each order.

Can I use PayPal for all orders on Charmeuse ?
Yes, all Charmeuse orders can be paid online using PayPal.

Who do I contact if I have a question about a product I purchased on Charmeuse and paid for using PayPal ?
Please email Charmeuse customer service (contact@charmeuse.com.au) with any questions regarding items you have purchased on charmeuse.com.au, regardless of the payment method you used. For questions about billing for your PayPal purchases on charmeuse.com.au, please contact PayPal.

If I have paid for a Charmeuse purchase online with PayPal and need to return the item, can I get a refund from Charmeuse ?
Yes. Please see our returns policy

If I already have a PayPal account, will my Charmeuse order be shipped to the address stored on PayPal, or can I choose to have it shipped to a different address during checkout ?
You may have your order shipped to any Australian address. PayPal is simply a payment option you may choose instead of credit or debit cards.

When you choose PayPal as your payment option, you will be taken to the PayPal site to enter your payment information only. You will then automatically come back to charmeuse.com.au to enter your shipping information, exactly as you would if paying by another method.

If you have any further questions please contact us at contact@charmeuse.com.au.

 

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